Cancellation & Refund Policy

Last updated: 8/15/2026

1. Order Cancellations

B2B orders can only be cancelled before they reach the "PROCESSING" status. Once an order is being processed or packed, cancellations may be subject to a restocking fee.

2. Returns

We accept returns of defective or non-conforming items within 30 days of delivery. Custom-manufactured orders are non-returnable unless defective.

3. Refunds

Approved refunds will be processed within 7-14 business days and credited to the original method of payment or applied as account credit for future B2B purchases.

4. Contact

For return authorizations and refund queries, please contact your dedicated account manager or email support@rivitech.in.